Front Desk Lead

Women's Health Consulting, a Partner Practice of Together Women's Health, is seeking a  full time Front Desk Lead to join their growing team.

The Front Desk Lead is a brand ambassador and is responsible for providing a warm welcome to every patient, every time. This role must provide outstanding customer service to each patient either on the phone or in person.

The Front Desk Lead is also responsible for greeting patients, scheduling future appointments, and utilizing the Electronic Health Record system in a professional and efficient manner.

This role will support the Practice Manager in meeting the needs of the practice team. 

• Greeting every patient with a smile

• Supports teammate relations by creating a positive, professional, service-oriented work environment by encouraging teamwork, collaboration, and communication

• Completing and updating patients' insurance information with accuracy and efficiency
• Utilizes the Electronic Health Record system to complete the registration process and facilitate the patients' visit with their Physician, Certified Nurse Midwife and /or the diagnostic technician
• Support the PM in achieving NPS benchmarks by monitoring Google and Podium reviews; take swift action to resolve patient issues that arise in the practice in partnership with the clinical leadership team
• Physical site maintenance responsibilities including building maintenance issue reporting, inspections and maintaining cleanliness standards that meet healthcare guidelines
• Complete the check out process by assisting the patients with scheduling future appointments & providing referral information as directed by the providers
• Verifying insurance eligibility to ensure timely billing to a third party vendor
• Collect co-pays and deductibles as directed by the billing policies
• Answer the appointment line and check the Email appointment request system
• Schedule appointments for the patients at one of office sites and / or diagnostic departments
• Answering questions and responding to inquiries when the Practice Manager is out of office
• Must have a strong commitment to providing exceptional service and ensuring each patient's encounter with our practice is professional, warm and caring and has met their needs
• Other related duties as assigned

• 3 years' front desk experience in health care required
• 3 years' superior customer service experience required 
• Strong communication skills both oral and written
• Must be detailed orientated and have the ability to multitask
• High School degree required
• Healthcare operations experience highly preferred.
• Experience may be considered in lieu of formal education.

Why Together Women’s Health (TWH)?
Because we do things a bit differently here. We’re a rapidly growing network of OBGYN private practice groups, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

What’s in it for you?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.