Regional Director of Operations-Southeast to Midwest Region

The Regional Director “RD” of Together Women’s Health (“TWH”) is a servant leader that is accountable to the operational and financial success of the practices locations that they oversee within a geographical “region”. Alongside the Clinical Market President, he/she ensures that the Mission and Core Values of Together Women’s Health “TWH” are upheld within the scope of their practices consistently. This position provides tactical leadership, council, and direction to practice leaders and their team members within the RD’s assigned region. This is achieved by leading a team of committed professionals that deliver quality care, meet the financial goals of the region, establish short-term and long-term business growth benchmarks, create, and maintain a positive team member and patient experience, and support companywide initiatives. In the eyes of TWH, the Region Director is the leader that is accountable to deliver on our mission, “To improve the lives of our healthcare providers and their patients” every day through the TWH team at the practice and regional level.

This role will cover the Southeast to Midwest Region.

Key areas of responsibility:

• Position has full responsibility for recruiting, hiring, promotion, retention, staff training and continuing education, performance development, performance management, salary adjustments, team member relations, disciplinary action and termination of direct reports and practices that they oversee.
• Create, maintain, and strengthen relationships with the clinical teams within the region. Serve as an advocate and trusted resource to the provider team. Demonstrate relationships of mutual trust and respect.
• Be a positive to the voice within the region and champions TWH’s organizational initiatives. Contributes feedback that supports the operational growth of the enterprise. Can execute key strategic initiatives across the entirety of their region successfully.
• Ensures continuous development of direct reports in the practice per TWH talent management and succession process (i.e., annual development plans, constant feedback, and coaching).
• Creates channels of communication within the region including conference calls, monthly team member meetings, updating communication platform, 1:1 coaching, developmental touch bases and facilitating townhall sessions.
• Use data to drive practice operational and financial performance.
• Work with practice managers and practice medical directors to drive practice efficiency, productivity and expense management according to TWH established benchmarks
• Develop and foster a positive and fulfilling work environment with all levels of leadership, within his/her peer group; work collaboratively with field leadership, physicians, and all clinical/non-clinical hourly team members.
• Create region level operational and business plans that support the stability and growth of the practice’s financial performance alongside the Clinical Market President and in partnership with the broad TWH leadership team.
• Diagnose practice level operational issues. Lead practice level team to successfully navigate roadblocks prohibiting performance. Help teams to leverage their strengths to create an action plan for improved performance.
• Be a patient advocate. Ensure that all team members strive for a best-in-class patient experience every patient, every time. Monitors google and podium reviews and take swift action to resolve any patient issues that arise in the practice alongside the clinical leadership team.
• Deliver regional performances that meets or exceeds benchmark goals both operationally and financially.
• Champion a culture of compliance. Teach, train, and remediate compliance related issues urgently and uphold the high standards for patient privacy and safety.
• Collaborate with the following TWH Leadership Teams

• Revenue Cycle and Credentialing
• Accounts Payable
• Finance
• IT
• Operations
• Human Resources
• Marketing

How you’ll make an impact:

• Commitment to Together Women’s Health core values of Trust, Respect, Inspired, Excellence, Collaboration and Accountability with ability to demonstrate those positively and proactively to patients, teammates, management, providers, and/or vendors in everyday performance and interactions
• Is a positive voice for TWH in the practice, hospital and community and ensures the team understands the WHY behind company initiatives
• Proven ability to work collaboratively with colleagues, providers, and teammates to create a results-driven, team-oriented environment
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Demonstrated relationship-building skills and ability to be “other-oriented;” ability to appreciate people with diverse backgrounds and points of view
• Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile
• Demonstrated leadership skills; able to identify meaningful goals and capture the imagination of others to achieve them; able to add value to discussions or projects that impact Together Women’s Health’s position in the industry; able to bring out the best thinking and attitudes; able to recognize unique contributions of individuals and teamwork
• Demonstrated understanding of Together Women’s Health, what makes the businesses successful, and able to balance that with patient and teammate satisfaction
• Demonstrated knowledge and understanding of internal and external Standards of Conduct as well as legal regulatory requirements
• Demonstrated expertise in building teams, managing, and influencing people, processes, and patient relationships
• Demonstrated empathy and respect for teammates and patients

Key deliverables you will achieve:

• Responsible for achieving NPS and eNPS goals, reviewing feedback and driving plans of improvement based on the results.
• ENPS score at the regional level meets the goal established.
• NPS score at the regional level meets the goal established.
• Employee turnover beats industry averages at the regional level and all practice have active engagement action plans in place at the regional level.
• EBITDA target meet annual goals established for the region and individual practices achieve key benchmarks.
• Practice P&L responsibility for all regional practice in assigned territory
• Revenue growth at the regional level meets the annual goals established and individual practice achieve key benchmarks.
• Lead practices in the region to execute the practice strategic growth plan. Demonstrates collaborative thought leadership that contributes to the growth strategy of TWH on a holistic level.
• Create and maintain practice culture of recruiting and mentorship across the clinical and operations team within the Regional Directors assigned region and beyond.
• Takes ownership of training within practices to ensure that team members are equipped to deliver a high stranded of care safely.
• Maintain OSHA and HIPAA compliance.
• Maintain regularly scheduled regional meetings, weekly calls, 1:1 touch bases, practice level clinical and operational leadership meetings and weekly practice huddles are occurring under the RD’s span of leadership,
• Anticipates recruiting needs (including providers) and partners with the TWH Talent Acquisition department to ensure a talent pipeline.
• Reviews scheduling efficiency with Practice Managers to adapt to the needs of the business.
• Reviews facility, equipment, and inventory needs and discusses with practice managers at weekly or biweekly intervals.

• Bachelor’s Degree preferred or 10+ years in multi-unit health care leadership equitant
• 2-5 years in multi-site healthcare leadership required
• Preferred areas of experience: 
  • OBGYN
  • Urogynecology
  • Women’s Imaging and Radiology
  • Maternal Fetal Medicine
  • Ambulatory Surgery Center
• Clinical background in healthcare highly desired
• Experience in developing leaders and working alongside a provider population
• Superior patient care service and problem-solving skills.
• Ability to develop strong and supportive working relationships with a wide variety of people and backgrounds.
• Experience and confidence in leading a team of 100.
• Exceptional written and oral presentation skills; ability to present concisely and with detail.
• Strong interpersonal and communication skills; experience in communicating key data
• Understanding of business functions, ability to read, interpret and take action on profit/loss data, understanding of how to create a basic business action plan to impact results.
• Strong organizational skills

Why Together Women’s Health (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of Obstetrics and Gynecology practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission is to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

The Together Story

Together Women’s Health (TWH) was created to be a leading network of integrated women’s healthcare providers. Our business solutions combine good medicine and a strong infrastructure to continuously improve care across Ob-Gyn and other women’s health centered practices. In partnering with physician groups, TWH manages support services that foster growth for private practices and nourish their ability to provide the best total care to their patients.

Recognizing a commonality among clinicians in the evolving women’s health sector, where a lack of scale affects their ability to provide more robust care and diverse services, was the motivation for their connected care model. Together Women’s Health was founded in 2020 as a platform for elevating private obstetrics and gynecology practices to their full potential.

Our objective is to empower physicians so that they can better serve their patients. We invest heavily in building and maintaining a culture to be the employer of choice, cultivating a community of providers and resources, which in turn enriches patient experience and strengthens doctor-patient relationships. With the combined leadership of expert physicians, experienced Board of Directors, and strategic financial partner, Shore Capital Partners, TWH puts our medical affiliates at the forefront of innovation in women’s health.

OUR MISSION

To improve the lives of our healthcare partners and their patients.

OUR VALUES

Trust - We operate with integrity each day by doing the next right thing – for the patient and the business.

Respect - It’s not what you say, it’s how you make them feel. We listen and always care.

Collaboration - We are one team with a shared vision of success. No one of us is as effective as all of us.

Inspired - We bring enthusiasm and passion to the workplace. We believe we can achieve anything.

Accountability - We are responsive and keep our promises to our patients, our partners, and one another.

Excellence - We are committed to exceeding expectations and advancing the patient experience in all that we do.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.