Medical Scheduler

East Lakeland OBGYN Associates, a practice partner of Together Women's Health, is looking to add a full time Medical Scheduler to their team!

The Medical Scheduler is responsible for effectively and professionally managing the patient flow from arrival to departure.  The Medical Scheduler embraces a strong commitment to providing an exceptional patient experience with every interaction. This role ensures each patients' encounter is professional, warm, and caring while meeting a patient's individual needs.

ESSENTIAL JOB FUNCTIONS:

• Answer, triage, and transfer calls
• Create and forward messages/tasks
• Schedules appointments
• Maintain scheduling task list
• Maintain personal task list
• Scan and upload documents into patient’s chart
• Check voice mail and return messages
• Maintain portal requests (appointments, prescriptions & messages)
• Customer service-assist patients to the best of our ability so they have a positive experience
• Assist with training new employees
• Generate correspondence and forward as needed
• Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system
• Sends confirmation fax daily to Protel (nightly answering service) to confirm Dr. On-call

Knowledge, Skills, and Other Abilities:

• High school diploma or equivalent; some college coursework or healthcare-related certification is desired.
• At least 1 year experience working in a medical office, preferably in women’s health or working as a scheduler / triage.
• Excellent communication skills, and phone etiquette
• Professionalism
• Ability to maintain attention and accuracy while attending to multiple tasks simultaneously Typing skills
• Effective listening skills

As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people!

WHY TOGETHER WOMEN’S HEALTH (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of OBGYN practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.