Medical Receptionist/Check Out

East Lakeland OBGYN Associates, a Partner Practice of Together Women's Health, is seeking a Medical Receptionist/Check-Out role to join their growing team.

The Receptionist is a brand ambassador and is responsible for providing a warm welcome to every patient, every time.  This role must provide outstanding customer service to each patient either on the phone or in person. The Medical Receptionist Creates a positive, professional, service-oriented work environment for staff, patients, and family members by supporting the mission and values of both the practice and TWH.

Patient Interaction:

• Greets all individuals at Check-Out in a timely, professional, and courteous manner to ensure that their needs are met with their understanding.
• Collect co-pays and deductibles, at the time of check-out, as directed by the billing policies.
• Utilizes the Electronic Medical Record (EMR) system to complete the payment process and facilitate the completion of the patients' visit with their provider or diagnostic technician.
• Completes the check-out process by assisting the patients with scheduling future appointments & as directed by the providers.

General and Administrative:

• Ensure Check-out area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Takes account calls off voicemail and sends to appropriate Financial Accounts person
• Maintains cash drawer and balances daily
• Other duties as assigned.

• High School Diploma or GED.
• Previous experience in a customer service facing role within an organization that values excellent customer experience and service.
• 1-year previous medical office experience (preferred).
• Previous experience handling cash, credit card payments and balancing at end of day
• Good organizational and time management skills to effectively juggle multiple and competing priorities within a time constrained environment.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to work professionally and effectively with various levels of organizational members and diverse populations including staff, patients, family members, vendors, outside customers and couriers.
• Must know, understand, and comply with HIPAA confidentiality standards when accessing or communicating patient information.

Why Together Women’s Health (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of OBGYN private practice groups, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

What’s in it for you?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.