People Operations Generalist

Job Summary:

We're seeking a detail-oriented and proactive People Operations Generalist to serve as a key operational partner to our People Team. This role combines data-driven insights with hands-on administrative excellence to ensure smooth people operations across the employee lifecycle—from onboarding through ongoing engagement and compliance.

Key areas of responsibility:

The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all-inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role.

People Operations

• Support open enrollment and benefit administration, including benefit stipend draw down.
• Provide administrative assistance for practice integration activities such as preparing side-by-sides, ensure completion of I-9s, and field questions from new partnership team members
• Deliver on-site support at new practice locations for ADP system setup and benefits registration
• Manage and respond to HR ticket inquiries from employees and managers focusing on more complicated or research-intensive questions
• Post relevant content to the WOMB and ensure content is up to date
• Launch annual ADP Performance review cycle and ensure timely completion
• Coordinate corporate team member onboarding agendas, including equipment procurement, setup, and headshots
• Back-up assistance to practice employee onboarding, offboarding, and status change processes

Reporting & Audit Support

• Support bi-weekly payroll audits
• Conduct turnover analysis including exit interview trends and retention metrics
• Assist in compensation benchmark data pull and current team member compensation reporting, as requested by the Regional Director
• Launch quarterly eNPS and Pulse surveys, track engagement trends, and identify actionable insights
• Monitor self-funded benefit spend, enrollment reports, utilization patterns, and audit invoices
• Support compliance reporting and audits of benefit plans

Process Improvement & HRIS Optimization

• Identify opportunities to streamline HR processes using our HRIS platform and lead data clean up efforts
• Identify opportunities to collect, store, and update reportable data in our HRIS platform 
• Build automated workflows and reporting capabilities within existing systems
• Document standard operating procedures and create user guides
• Support HRIS (including ATS) upgrades, testing, and training initiatives

Required Qualifications

• 3+ years of experience in HR operations or related administrative experience
• Proficiency with ADP Workforce Now or similar HRIS platforms with knowledge of system administration and configuration
• Intermediate Excel skills including pivot tables and VLOOKUP
• Experience with HR metrics including turnover, retention, and compensation analysis
• Understanding of payroll processes and data structures
• Strong analytical and problem-solving skills
• Excellent attention to detail and data accuracy
• Customer service orientation for employee support
• Project management skills and ability to prioritize multiple tasks
• Discretion and professionalism when handling confidential information
• Familiarity with benefits administration and self-funded plans preferred

Travel Requirements

• Up to 20% travel, as needed, to new practice partner sites.  This may require long days, weekend, and evening travel.

Why Together Women’s Health (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of OBGYN private practice groups, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

What’s in it for you?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.